Which countries can I order to?

We deliver to the following countries at the displayed costs:

  • Germany – € 5.00 / Free shipping from € 300.00
  • Austria – € 15.00 / Free shipping from € 300.00

All other countries have express shipping:

  • Belgium – € 35.00
  • Bulgaria – € 55.00
  • Croatia – € 55.00
  • Cyprus – € 55.00
  • Czechia – € 55.00
  • Denmark – € 35.00
  • Estonia – € 55.00
  • Finland – € 45.00
  • France – € 35.00
  • Greece – € 45.00
  • Hungary – € 55.00
  • Ireland – € 45.00
  • Italy – € 40.00
  • Latvia – € 55.00
  • Lithuania – € 55.00
  • Luxembourg – € 35.00
  • Malta – € 55.00
  • Netherlands – € 35.00
  • Norway – € 40.00
  • Poland – € 55.00
  • Portugal – € 45.00
  • Romania – € 55.00
  • Slovakia – € 55.00
  • Slovenia – € 55.00
  • Spain – € 45.00
  • Sweden – € 45.00
  • Switzerland – € 40.00
  • United Arab Emirates – € 65.00
  • United Kingdom – € 50.00
  • United States – € 40.00

Do I have to pay additional taxes or customs duties for my order?

For orders within the European Union, we cover customs duties and taxes, meaning there are no additional fees for you.

Other international orders (e.g., to Switzerland, United States, United Arab Emirates etc.) may be subject to import duties and taxes once the order reaches its destination country. These potential additional charges are not covered or reimbursed by Hidden Muse LLC.

Since import duties and taxes vary from country to country, we recommend contacting your local customs office for more information before placing your order.

How long does shipping take?

These are the shipping days. 

  • Germany: 2-4 business days
  • Austria: 3-5 business days
  • EU: 3-5 business days
  • Rest of world: 4-7 business days

Please also add our written processing times!

Please note that these are estimated delivery times and can vary due to holidays, customs processing (for Switzerland etc.), or other unforeseen delays. You’ll receive a tracking link as soon as your order has been shipped.

If you have any concerns about your shipment, feel free to contact our customer support at support@hidden-muse.com

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking link. Use this link to monitor your package's delivery status.

What happens if my order is returned to sender?

If your order is returned to us due to an incorrect address or not being picked up from the parcel shop in time, we will contact you to arrange re-shipment. Please note that additional shipping costs may apply.